Industry context
Singapore 3PLs, freight forwarders and importers all face the same question: when a customer asks “where’s my shipment?”, can you give them an answer they trust within thirty minutes? Yes — you’re the preferred provider. No — you’re the one being replaced.
What we usually deliver
3PL used to compete on physical assets (warehouses, fleet). Today it competes on data: do you know where the shipment is in real time? Can you tell the customer before they ask? We bridge legacy TMS / WMS with a modern event spine so the answer is yes — without ripping out the systems that already work.
What we benchmark against
Engineering targets we anchor to on logistics projects:
- ≥ 95% end-to-end shipment visibility — TMS / WMS / partner systems on an event stream, no manual updates
- 40–50% reduction in “where’s my order?” tickets — customer portal auto-answers with real-time location and ETA
- ETA accuracy from ~60% in window to 85%+ — AI models that factor carrier patterns, weather and customs delay together
- SG ↔ China cross-border data flow on CMI dedicated lines — cross-border production load handled on both latency and compliance
If you want a real project retrospective at comparable scale, talk to sales — we walk you through it under NDA.